We have made every effort to ship your order promptly and to your instructions at time of order. Work submitted with shipment is a final product and is not subject to any revisions. Any revisions will be considered a new order and will be requoted accordingly. Monitor variations may display product, ink and paper colors slightly differently than they actually appear. If color matching or product "quality" is of utmost importance, a sample swatch must be requested or ordered prior to final sale purchase. Sand Scripts will not be held responsible for color matching if proper color identification according to industry standards has not been at time of order placement. Color is very subjective and is not guaranteed unless industry standards (Pantone Matching System) is indicated and available at time of order. Assorted color items may include or not include all colors listed or pictured. Paper stocks will vary in color and thickness, if either is of utmost importance - a sample must be obtained. Images online are representative only, Sand Scripts reserves the right to substitute equivalent or similar or upgraded product. Products may vary, please do not assume that a product ordered at one time will be identical to a product ordered at a different time. If you are trying to match a previous lot, a sample of the actual lot must be ordered prior to final sale purchase. Your order may have been drop shipped from our manufacturer. Please be sure to inspect, count and proofread your articles very carefully. Any claims for printer error within 7 days - you will be responsible for return of damaged or incorrect shipment unless prior arrangements are made for pick up. Sand Script is not responsible for any shipping delays. Not responsible for expedited replacement of damaged, incorrect or misdirected goods. Custom created favors are sold for decorative purposes only and are non-returnable, non-exchangeable, non-refundable. All embossers and rubber stamps are non-refundable, non-returnable, non-exchangeable - if there is a error in the die, (if different than your final order confirmation) please advise and we will replace the insert if the order was manufactured incorrectly. Samples, imprinted products, software, full cases, special orders and food are non-returnable, non-refundable, non-exchangeable.