PartyBibs.com is an online retail store. Our products ship from numerous warehouses and manufacturing facilities in North America. We do not have a physical location for order pick-up. Arrangements for product samples and pre-production proofs can be made prior to purchase. Rush orders are our specialty. If a specific delivery date is required for rush or standard orders, it must be provided in writing at time of order. Rush production and expedited shipping are available for most products. All catalog, quote and/or sample requests are to be made in writing via email or fax. All necessary upcharges for the previously listed services provided upon request. Upon purchase you agree to the terms of sale posted on our order forms, order confirmations, sales receipts, invoices and posted policy pages. You will receive a sales receipt with your order or mailed separately to your billing address. Tracking numbers of orders will be emailed to you as available. Your credit card / debit card statement will list our parent company, SANDSCRIPTS-ADBIB, for transactions made on our family of web sites. Sales tax is collected on taxable products shipped to New Jersey only. All other taxes and duties are the sole responsibility of the recipient. We reserve the right to ship an upgraded or similar product if stock levels is zero.  All of our FAQ and policies are clearly posted.  Due to the swift processing of orders we can not accept cancellations. Any custom orders will go to print with Choice A within 3 days of your proof should we not hear back from you, all orders submitted with electronic art are not subject to proof approval. We make every effort to ship your order promptly and to your instructions at time of order. Any claims regarding an order must be made in writing via email or fax within 7 days of receipt of delivery or delivery date. Each unique claim will be evaluated in a timely fashion. If deemed to be printer error, fault of the manufacturer or damaged in transit Sand Scripts will reprint, repair or replace as necessary on a case by case basis. Return authorization, will also be provided if necessary. In all cases we will work with you.